Further Information (Q+As)
Q: How do I register with your practice?
A: It’s easy! Just phone your nearest branch or call in. Our reception staff will be pleased to enter your pet’s details on our computer system.
Q: Do I need to make an appointment?
A: Yes, all consultations are by appointment.
Q: Do you offer evening and weekend consultations?
A: Each surgery has a late evening and a Saturday morning sugery, please ring your nearest branch for details.
Q: How do I find your branches?
A: See contact map for details.
Q: Do you provide a 24 hour emergency service?
A: Yes, our own vets provide a 24 hour service. THE NUMBER TO RING IN AN EMERGENCY WHEN OUTSIDE NORMAL SURGERY HOURS IS 01995 603349. Outside normal working hours you will be asked to attend the GARSTANG branch where we have staff and facilities needed to care for your pet.
Q: When do I get my new kitten vaccinated?
A: We start the course when the kitten is nine weeks old. It is a course of two vaccinations given three weeks apart.
Q: What do I need to get my kitten vaccinated against?
A: We have a choice of two vaccines. The basic course covers cat flu and enteritis (infection of the intestines). The more comprehensive course covers cat flu, enteritis and leukaemia.
Q: When do I need to get my puppy vaccinated?
A: We recommend vaccinating puppies at eight weeks old. The course requires two vaccinations given two weeks apart.
Q: What does the vaccine protect my puppy against?
A: Distemper, Infectious Canine Hepatitis, Parvovirus, Parainfluenza virus and Leptospirosis. These diseases are still prevalent.
Q: My puppy has had its vaccinations. How soon before I can take it out for a walk?
A: One week after the second vaccination.
Q: What happens when I bring my kitten/puppy for vaccination?
A: The kitten or puppy receives a full health check from one of our vets. Then we give the vaccine by injection – this is not a painful procedure. You can also get free insurance for your pet ( for a period of four weeks)
Q: When do I need to worm my puppy/kitten?
A: We recommend worming every month until six months of age. You can call into the surgery anytime to buy wormers as long as your pet is registered with us and been seen by a veterinary surgeon in the last twelve months.
Q: At what age should i get my cat spayed/castrated?
A: Six months old is ideal.
Q: How soon can i get my bitch spayed?
A: We recommend at 6 months old.
Q: At what age can I get my dog castrated?
A: There is no age restriction once he is fully grown. This is usually over 6 months of age.
Q: How can I book my dog in for neutering?
A: Just ring or call in to make an appointment. This is also the ideal time to have your pet micro-chipped (see below).
Q: How can I get my dog/cat Micro-chipped?
A: It can be done, during a regular consultation whilst you wait, or it can be done, at a discounted rate, at the same time as a surgical procedure.
Q: Do you advise Pet Insurance?
A: We strongly recommend Pet Insurance. We are authorised representatives for Pet Plan Insurance.
Q: I want to take my dog/cat abroad. Can I get my Pet Passport at your practice?
A: Yes, we are LVI certified and eligible to complete Pet Passports.
Q: How do I pay for your services?
A: We ask for payment at the time of providing our services. We accept most credit/debit cards, cash and cheques up to the limit of a valid bank card only.
Q: Do you run a VIP scheme for pet owners with discounts?
A: Yes, please ring the surgery for details or ring direct to Pet Health Plans on 0800 169 9958. Joining is easy and helps you spread the cost of routine vaccinations, worming and flea control, and also gives discounts on long term medication and clinical diets.